Branch Manager

• ​Candidate recruitment and retention: Recruit, interview and match skilled individuals with clients’ projects, temporary assignments and temporary-to-full-time opportunities.
• Assigning applicant flow to screen and interview.
• Track and update postings as necessary to ensure proper candidate flow.
• Provide on-going communication and career guidance to candidates.
• Develop and maintain constant recruitment plans for commonly requested skill sets.
• Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service.
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction; additional opportunities through contact with temporary professionals on assignment and client companies to grow our business and uncover job opportunities for our candidates.
• Ensure all timecards are received and sent to payroll for active workers.
• Develop and maintain constant recruitment plans for commonly requested skill sets.
• Participate and assign participation in job fairs and other recruitment networking functions when necessary to meet staffing demands.
• Facilitate orientations and safety training (if requested by client) for all new temporary employees.

• Meet specific customer staffing needs and proactively communicate with clients.
• Proactively identify Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers.
• Work with clients to implement strong employee orientation and/or training programs (as needed per client).        Proactively develop relationships with all levels of decision makers within client companies to ensure strong relationships.
• Identify client concerns and discuss in a timely manner, with follow-up when appropriate.
• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends.
• Identify and try to forecast staffing needs and pricing that meet customer needs and business objectives.
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.
• Responsible for managing, supporting, and servicing the account related needs of all clients in the Branch.

• Assist other staff and/or branches meet job fill requirements when help is needed.
• Facilitate the execution of risk related activities.
• Foster and promote a collaborative team work ethic within the Division.
• Participate in events that promote Division growth when needed.
• Share active applicants and employees within the Division to ensure timely filling of orders.

• Work with the VP to identify possible clients through information gained by applicants, temporary employees, and/or other sources.
• Branch Managers will not be directly responsible for new business development but should always be forward thinking in order to build the Division and their respective.
• The Branch Manager will assist the Upper Management Team with working to regain relationships with previous IQ Group clients.

• Ensure that employees are scheduled so that the hours of operation are staffed.
• Train and lead in staffing efficiency and high quality.
• Assign Staffing Consultant performance goals where appropriate. Maintain a culture focused upon respect, honesty, and accountability.
• Conduct periodic reviews, along with the VP, of all branch internal employees to identify areas of strength and needed growth.

• Provide ongoing leadership to all internal employees.
• Lead by example.
• Provide constructive feedback to internal employees in order to encourage positive change in action and/or behavior.
• Encourage leadership growth within the branch employees.

• Be diligent in exercising cost saving initiatives to improve the bottom line.
• Order office supplies as needed.
• Always strive to improve daily operations to be more effective and efficient when working internally, with applicants/temporary employees, and clients.

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