Customer Service

IQ Resource Group is currently hiring for an enthusiastic, motivated and upbeat individual to work as a Customer Service Representative for a family-owned manufacturer in the Manitowoc Area.  This is a long term to hire position offering a positive, family friendly environment.

Location: Manitowoc, WI
Wage: $16.00/hr and up depending on experience
Hours:

• 1st Shift: 8:00am-4:40pm Mon-Fri

• Research products with suppliers and sales representatives and manage orders for existing accounts.
• Communicate artwork specifications to graphic artists and reviews completed proofs for quality and accuracy
• Keep abreast of industry trends, research, and changes.
• Send follow-up emails to existing customers.
• Perform general administrative activities including, but not limited to answering telephones, photocopying, faxing, mailing, and filing.
• Record accurate details of customer contacts and actions taken
• Build sustainable relationships within the team of trust through open, interactive, and timely communication.

Requirements:

• Proven customer support experience or experience as administrative duties
• Strong active listening skills
• Familiarity with computers required and order entry systems and practices preferred
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively