Customer Service Representative

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Job Details

Branch Location(s): Green Bay
Employment Type(s): Full Time
Language(s): English Spanish
Company Name: GB: DFI

IQ Resource Group is currently hiring for an enthusiastic, motivated and upbeat individual to work as a Customer Service Representative in the Green Bay Area.

Location: Green Bay, WI
Hours: 8a-5p M-F

  • • Respond to customer inquiries via phone, email, and live chat in a courteous and timely manner.
    • Assist customers with orders, product information, billing inquiries, and account management.
    • Resolve customer complaints, concerns, and escalations with empathy and professionalism.
    • Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
    • Collaborate with internal teams to address customer needs, provide feedback, and improve processes.
    • Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
    • Adhere to customer service standards, policies, and procedures to ensure customer satisfaction.
    • Continuously seek opportunities to enhance the customer experience and exceed performance goals.


  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Proven experience as a Customer Service Representative or in a similar customer-facing role.
  • Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Proficiency in computer applications and CRM software.
  • Experience in industries such as retail, hospitality, or telecommunications is desirable.

If you are passionate about delivering outstanding customer service and are looking for a rewarding career opportunity, we encourage you to apply for the Customer Service Representative position through IQ Resource Group. To apply, call us at 920-430-9675.

Hablamos Español Aqui En IQ!

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