Join a team that believes in doing things right, taking care of customers, and promoting from within. If you are looking to work for a company that thrives on strong communication, proactive problem-solving, and delivering exceptional service, apply today!
The Role
As a Fulfillment Account Specialist, you’ll serve as the main point of contact for assigned business customers—tracking orders, resolving issues, and ensuring everything runs smoothly from order to delivery. This is not a call-center role; it’s a relationship-driven position that requires attention to detail, initiative, and comfort working in multiple systems.
We have two openings on two fast-paced teams:
Fulfillment Team·
- Supports direct-to-consumer companies in industries like home goods, beauty, and beverage.
- Works across multiple warehouse and logistics systems (Oracle, JD Edwards, enVista, Inspire, EnMotion, etc.).
- Manages order accuracy, shipping timelines, and client communication.
- Ideal for candidates with strong logistics or e-commerce backgrounds who can juggle multiple priorities and maintain a customer-first mindset.
Customer Fulfillment Team
- Supports customers using the company’s self-service fulfillment platform (serving many startup and mid-size companies).
- Educates clients on how to use digital tools and resolve issues proactively.
- Ideal for tech-comfortable, patient communicators who enjoy guiding others and helping clients become self-sufficient.
- Schedule: 10:00am–6:30pm, Monday–Friday.
What You’ll Do
- Build and maintain customer relationships through timely communication and problem-solving.
- Review customer orders for accuracy and compliance with account requirements.
- Track orders and fulfillment activity across multiple systems.
- Anticipate and resolve issues before they impact delivery or customer satisfaction.
- Collaborate cross-functionally with sales, warehouse, and client teams to meet service goals.
- Maintain a solutions-focused mindset and a high sense of urgency.
What You Bring
- 2+ years of account management, logistics, or fulfillment experience (non–call center CSR).
- Strong computer skills: Outlook, Excel, Word (experience with ERP or ticketing systems is a plus).
- Exceptional attention to detail, organization, and follow-through.
- Ability to communicate effectively with both customers and internal teams.
- Proactive, resourceful, and calm under pressure.
- Stable work history and interest in long-term career growth.
- Willingness to travel occasionally.
- Travel: Must be open to occasional plane travel (with 2–3 weeks’ notice, typically 3–5 days).
Why You’ll Love It Here
- Starting pay of $25/hr· Growth opportunities – the company promotes from within.
- Supportive, professional environment.
- Business casual dress code.
- Access to medical, dental, vision, and other benefits once eligibility requirements are met.