IQ Resource Group is currently hiring for an enthusiastic, motivated and upbeat individual to work as a Customer Service Representative in the Green Bay Area.
Location: Green Bay, WI
Wage: $40k
Hours: 8a-5p M-F
About Us: IQ Resource Group is a premier staffing and recruitment agency dedicated to connecting top talent with outstanding career opportunities. We pride ourselves on our commitment to excellence and our ability to match the right candidates with the right positions. We are currently seeking a motivated and enthusiastic Customer Service Representative.
Position Overview: As a Customer Service Representative, you will be the first point of contact for our clients and candidates, providing them with high-quality support and information. Your role will involve handling inquiries, resolving issues, and ensuring a positive experience for all interactions. You will play a key role in maintaining and enhancing our reputation for excellent service.
Key Responsibilities:
- Serve as the primary contact for client and candidate inquiries via phone, email, and chat.
- Provide accurate information about services, processes, and job opportunities.
- Handle and resolve customer complaints and issues in a professional and efficient manner.
- Process and manage client and candidate data in our CRM system, ensuring accuracy and confidentiality.
- Assist with scheduling interviews, coordinating with clients and candidates as needed.
- Follow up with clients and candidates to ensure satisfaction and address any additional needs.
- Maintain a thorough understanding of our services and industry trends to offer informed assistance.
- Collaborate with other team members to improve processes and service quality.
- Prepare and maintain reports on customer interactions, feedback, and issues.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in a customer service role, preferably in a staffing or recruitment environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to handle difficult situations with professionalism.
- Proficiency in Microsoft Office Suite and experience with CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive attitude and a commitment to providing exceptional service.
What We Offer:
- Competitive salary
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
- Comprehensive training and onboarding.